Frequently Asked Questions

Currently WhatsApp and SMS via Twilio, and email. Direct integrations with Airbnb, Booking.com, and major PMS platforms are on the roadmap.

Most properties go live within 24 hours. We handle the full configuration and are with you every step of the way.

Yes - you upload your house rules, check-in guide, pricing, and FAQs. TwinBasis answers exactly the way you would, using your tone and your information.

Yes. All data is encrypted in transit and at rest. We are GDPR-compliant and never share guest data with third parties. Your property data stays yours.

TwinBasis detects the guest's language automatically and responds in kind - supporting all major world languages out of the box.

TwinBasis only answers questions it has reliable context for. When unsure, it escalates to you with the full conversation so you can reply personally. You can review every interaction from your dashboard.

Direct OTA and PMS integrations are on our roadmap. Currently, TwinBasis works alongside your existing tools by handling communication on WhatsApp, SMS, and email.

Early access members get an extended free trial with no credit card required. Apply via our Early Access page and we will be in touch within 48 hours.

Yes. There are no long-term contracts. You can cancel or change your plan at any time from your dashboard. Your data is available for export before cancellation.

All plans include email support with a 24-hour response time. We handle full onboarding for every new property and are available via WhatsApp during your first week.